What is Mobile CRM?
Mobile CRM (Customer Relationship Management) is a CRM system designed exclusively for mobile devices such as smartphones and tablets. It empowers sales, marketing, and customer support staff to access customer data in real time, manage interactions, and follow prospects while on the go. Mobile CRM, which includes cloud storage, notifications, and offline access, boosts productivity and customer engagement at any time and from any location.
The landscape of overseas education consultancy is evolving rapidly. As more students seek guidance in pursuing higher education abroad, education consultants face the challenge of staying on top of multiple student profiles, university requirements, visa processes, and deadlines. The solution to managing this vast amount of information efficiently lies in Mobile CRM.
In too many ways, Overseas education agent CRM has become the backbone of the overseas education consultants. A Mobile CRM system makes it possible for consultants to easily track the data of the students, follow applications, and engage with the effectively through mobile. This blog looks at the advantages of mobile CRM to overseas education consultants and the benefits of Mobile CRM for this profession.
Advantages of Mobile CRM for Study Abroad Agents –
1. On-the-Go Lead Management –
It enables access to real-time student data. Mobile CRM allows consultants – whether they are in their office, at a seminar or actually meeting with a student – to view the student profile and update it at the same time. Some of the intended uses are to track application progress, view university options, track visa statuses, and Scholarship opportunities.
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From an overseas education consultant’s perspective, such information, particularly when they are real-time, are hugely beneficial when counseling a student. Employers can immediately reply to questions, share status reports about the applications in the queue and suggest what course of action should be made in the shortest time possible all to do with the latest information. Such a level of responsiveness assists in attaining the goal of building and maintaining trust, and the learners are also engaged during the application process.
2. Increased Productivity –
Mobile CRM eliminates many boring and time-consuming chores that occupy overseas education consultants. The consultants no longer have to go through heaps of documents and papers or wait until they get to their computers to gain information.
These benefits can be seen by overseas education consultants with the help of CRM software; they will be able to store, monitor, and analyze student data coupled with being able to connect with universities using their mobile phones. This makes overall productivity better and makes sure that no lead or opportunity pass unnoticed at the same time.
It also means consultants are able to use the mobile CRM to log calls, set reminders for follow-ups, and even fire-off a quick e-mail, thereby cutting down on paper-pushing time and freeing them up to work on even more student placement into academic programs overseas. The Mobile CRM system includes all the requirements for the student’s management process.
3. Smart Student Engagement –
Communication fosters long term student relations. In Mobile CRM, consultants are allowed to update the students on all the stages of pipeline management in the application process and alert them about the dates of the applications or interviews and documents required.
In this approach, the consultants can also properly identify and relate with the students through their profile of their interests in the course, universities of their choice and visa type. Such a personal setting makes the consultant-student relationship to be more trustworthy.
Mobile CRM makes the communication process timely and relevant, and when providing updates, advice or responding to queries, Mobile CRM is used. It helps consultants get closer to students and never let them go and as a result the students are always happy.
4. Streamlined Collaboration and Coordination –
International education consultants work with students, universities, visa agencies and at times even with parents. A point of benefit of mobile CRM is in improving collaboration arising from the fact that consultants are able to capture and relay key information about students in real-time.
For instance, if a particular student is waiting for word from a certain university whether he or she has been accepted, the consultant may check the website or any publications and pass on all the information of the particular university to all the concerned parties.
Similarly, flexibility, notifying the internal workers or other associated parties may also be integrated into the actuality of the mobile CRM applications. Student details can be easily communicated or discussed with other members of the team about some universities or program which is likely to improve the flow of information and student placement.
Read More – Myths About Education CRM
Conclusion
In the highly competitive environment of overseas education consultancy, Mobile CRM is not a luxury it has indeed become a necessity. As beneficial as Mobile CRM is, consultants can easily provide their students with a more effective, secure, and individualized service and increase their effectiveness and profitability at the same time.
Real-time access to student data to performance tracking, mobile CRM brings improvements to all the consultancy areas through retaining competitiveness, triggering more conversions, and delivering a student-centric and excellent consultancy service for students wanting to pursue education overseas.
By selecting types of CRM softwares for overseas education consultants, it will be possible for businesses to prepare themselves adequately for the increasing opportunities in the overseas education business while providing their students with the best experience in their learning journey.
