SmartAgentic (“we”, “us”, “our”) is committed to protecting your privacy and ensuring your personal data is handled responsibly. This Privacy Policy describes how we collect, use, store, share, transfer, and process your Personal Data when you visit our website https://www.smartagentic.com (“Website”) or use our services (“Services”).

By accessing or using our Website or Services, you agree to this Privacy Policy.

1. Scope & Definitions

This Privacy Policy applies to:

• Your interactions with us via our Website.
• Your use of our Services (including user accounts, uploads, integrations, etc.).
• Any other websites or services that link to this Privacy Policy.

For the purposes of this Policy, “Personal Data” means information relating to an identified or identifiable individual.

If you do not agree with this Policy, you should not use our Website or Services

2. Information We Collect and Process

2.1 Information You Provide to Us

• When you interact with our Website or Services we may collect:
• Your name, business name, job title, email address, phone number.
• Billing information (e.g. company address, payment details).
• Account credentials (e.g. login username, password).
• Documents you upload (e.g. student records, applications) if applicable.
• User preferences, profiles, settings.

2.2 Information We Process on Behalf of Our Clients

Because our Services support consultants/agents managing students/clients, you or your users may upload or manage Personal Data of third-parties (e.g. students) via our platform. In those cases we act as a processor, and you are the data controller over that data. You are responsible for compliance with applicable laws.

2.3 Automatically-collected Data & Tracking Technologies

When you use the Website or Services we automatically collect:

• Usage data (e.g. feature usage, log-in times, clicks).
• Device, browser and operating system information.
• IP address, geolocation (approximate) derived from IP.
• Cookies, tracking pixels (e.g. Google Analytics, Meta Pixel) to measure traffic, use, and for marketing.

2.4 Third-Party/Other Sources

We may receive Personal Data about you from third-party partners, public sources (e.g., social media profiles) or co-marketing affiliates to enrich or update our records.

3. How We Use Your Data

We use your Personal Data for:

• To provide and manage your account and use of Services (authentication, billing, support).
• To communicate with you (customer-service, updates, marketing).
• To monitor and improve our Services (analytics, feature enhancements).
• To secure our systems (fraud detection, security incident investigation).
• To comply with legal obligations.
• If you consent, to send you promotional materials; you may withdraw consent at any time.

4. Sharing & Disclosure of Personal Data

We do not sell your Personal Data. However, we may share your data with:

• Service providers (hosting, payment processors such as Razorpay, analytics vendors).
• Integration partners (WhatsApp, Gmail, Facebook Leads) as you authorise them.
• Business partners for co-marketing (upon your request/consent).
• Legal or regulatory authorities, when required.
• In the event of merger, acquisition, or sale of business assets, with notice to you.

When we act as a processor (for your student/agent data) you remain the data controller and hold primary responsibility for disclosures.

5. International Data Transfers

Because we serve international users, your Personal Data may be transferred to servers or third parties located outside your country of residence (including countries with different data protection laws). We implement appropriate safeguards (contracts, encryption, etc.) to ensure your data remains protected.

6. Data Security & Retention

6.1 Security

We maintain administrative, physical and technical safeguards to protect your Personal Data from unauthorized access, disclosure, alteration or destruction.

6.2 Retention

We will retain your Personal Data only as long as necessary for the purposes set out in this Policy, or to meet legal, regulatory or business obligations. After that, it will be securely deleted or anonymized.

7. Cookies & Similar Technologies

We use cookies, web-beacons, pixels (Google Analytics, Meta Pixel, etc.) to collect usage information, improve our Website/Services, and for marketing. You can set your browser to refuse cookies or to alert you when cookies are being sent. Note that some functionality may be reduced.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the Personal Data we hold about you.
• Request correction, update or deletion of your Personal Data.
• Restrict or object to processing.
• Data portability (where applicable).
• Withdraw your consent (for processing done based on consent).

To exercise these rights, please contact us at smart@smartagentic.com

Note: We may require proof of identity before responding.

If you are in India, EU/UK, or other region with specific privacy laws, you may also have the right to lodge a complaint with your local supervisory authority.

9. Children’s Privacy

Our Website and Services are not directed to children under 16 years of age. We do not knowingly collect Personal Data from anyone under 16. If we learn we have collected such data, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on our Website. The “Last Updated” date at the top will reflect the effective date of change. Please review periodically.

11. Contact Us

SmartAgentic

Email: smart@smartagentic.com

Phone: +91 9358780043